FAQ

HOW CAN WE HELP YOU

You can quickly find your answer in our FAQ or simply Conect with us

Romynox supplies mainly to companies, but sometimes certain products are also purchased by private individuals.
If you would like to order a product from us as a private individual, please contact us.
We then look at the possibilities and conditions.

On Product Page you will find an overview of our product groups. After choosing a specific product category, all products from this category are shown. We may supply the product you are looking for, but it may not (yet) be online. If you cannot find a product on our websites, please Contact Us. We are happy to help you.

You can request a quote or place an order via the contact/quotation form directly on the product page, by e-mail, telephone or the contact form.

First check whether you can order the spare part on our website. Use the RX-code or product specification in the search field on our website. Or use our contact form or call +31 85 043 31 00.
We will then get in touch with you.

Payment must be made within 30 days of the invoice date.

Bank account number:

IBAN: NL12 RABO 0198 0353 30
BIC/SWIFT: RABONL2U

VAT number:
NL8206.65.009.B01

Registration with the Chamber of Commerce:
27339113

Yes, of course you can receive your invoice digitally.

If you have a question about an invoice or credit, you can contact our financial administration via administratie@romynox.nl or call +31 85 043 31 00.

It is possible to pick up your order yourself at the Romynox warehouse.
However, this is only possible by appointment. So always contact us first about this. Click here for contact details.

The delivery time is highly dependent on the type of product.
Customized products naturally have a longer delivery time than standard products that we have in stock. Where the manufacturer is located also plays a role.
Naturally, we will inform you as best as possible about the delivery times.
If in doubt, please contact us.

Once your order has been shipped, you will receive an email with a tracking code to track the status of your order.

In the Netherlands we deliver as standard with DHL/UPS or… We can also deliver within a radius of 50 km with the BUZZ.
Shipping and shipping costs outside the Netherlands are possible through various carriers and are always in consultation.

The EU has decided to act not through an increase on import tariffs, but through a set of sanctions that comprise bans and restrictions on the imports or exports of goods, notably:
– an EU import ban on raw materials for steel production, processed aluminium products and other metal goods.