Quotation-Order Process

See how Romynox Seamlessly Connect Your Order from Our Location to Your Project
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Romynox employee reviewing documents during the order quotation process

We efficiently integrate your order into your project with a streamlined process from request to delivery. Our team ensures accuracy and care, tailored to your specific needs.

Overview of Our Request Process

If you’re not familiar with our quotation request process, it might initially seem complex. However, we have designed it to be as straightforward and efficient as possible. Below, you will find a clear schematic representation that outlines each step, from your initial request to the final delivery of your order.

Online Inquiry

You can send your online inquiry via the inquiry shop at the inquiry shop romynox.nl

Reach out through Mail

Want a more personal touch? Reach out to us via info@romynox.nl

Reach out through Phone

Need immediate feedback? Feel Free to Call us on +31 (0)85 043 31 10

Inquiry

Your sales representative will make an inquiry and send it to an e-mail address of your choice

Pre sale

The pre-sale stage is the initial step in placing an order. This stage involves requesting a quote for the products you’re interested in. If you need additional assistance, Romynox offers support via phone or email to help you choose the right products and provide a tailored offer.

Purchase Order

If you accept the inquiry, you can send your purchase order with the corresponding inquiry number to info@romynox.nl

Order Aknowledgement

You will receive an order acknowledgement within 24 hours from OA@romynox.nl with the corresponding delivery dates

Sale

Once you’re satisfied with the quote, you can place a purchase order. After submitting your order, you will receive an order confirmation, ensuring that everything is set for processing.

Shipment

Is the product on stock and you ordered before 15:00? Then we will ship it the same day!

Payment

You’ll receive an invoice from invoices@romynox.nl, including the different payment options

After sale

In the final stage, your order is shipped, and you will receive details about the shipment. Payment is handled according to the agreed terms, ensuring a smooth completion of the order.

ROMYNOX Certificate Portal

Once your order is confirmed with Romynox, you’ll gain access to all relevant product certificates. The Certificate Portal serves as a centralized solution for managing and retrieving certificates, designed to enhance your workflow efficiency. With easy access to every certificate associated with your products, the platform ensures a smooth and seamless experience.

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Certificate portal

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Need help? No worries

We understand that this process can sometimes be difficult. At Romynox, our customer service team is dedicated to providing expert guidance and support, ensuring your needs are met every step of the way. Whether you need help within our process or in other areas, we're here to guide you effectively and provide support where needed. Feel free to contact us any time.
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FAQ

Frequently Asked Questions

The fastest way to check if your required item is on stock, is to call to Romynox. We will check the available stock. If you place your order before 15:00 of the items we have in stock, we will ship the same day!

Yes, you can. If you send your revision before the expected ship date, we can still alter your order. However, we advise against doing so once the order has been confirmed. Changing your order may lead to delays and potential costs.
This does not apply to special items.

Yes, it is possible to cancel your order; however, same as changing your order, we advise against doing so once the order has been confirmed. Cancelling may lead to delays and potential costs. If you need to cancel, please contact us as soon as possible, and we will assist you in finding the best solution.

If you have a complaint or remark, we encourage you to contact us directly. Please send an email with the details to Quality@romynox.nl, and our team will respond as soon as possible to address your concern. We value your feedback and are committed to finding a solution.

If you want to return your ordered product(s), please send an email to Quality@romynox.nl. We will provide you with an RMA form, which must be attached to the outside of the return package. Please note that Romynox charges a 20% restocking fee for returned items.

Payment must be made within 30 days of the invoice date.

Bank account number:

IBAN: NL12 RABO 0198 0353 30
BIC/SWIFT: RABONL2U

VAT number:
NL8206.65.009.B01

Registration with the Chamber of Commerce:
27339113

Extra Pages and informations

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